Contact Management Services

ApexDM offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones.

We offer a full array of inbound and outbound contact center services; including traditional live agent inbound telemarketing support, customer care support, Interactive Voice Response (IVR), outbound business-to-business, and market research programs.

In addition, our clients also enjoy related back office support, CRM consulting, executive level project oversight, sophisticated reporting capabilities and exceptional operations expertise that come with our experienced management team.

ApexDM's Specialty Services:

• Infomercial Sales Inbound Customer Care

• Inbound Customer Care

• Political Campaigning Calling

• Market Research and Survey

• Trade Show Lead Verification and Follow Up

• Pre Trade Show and Seminar Invitation Calls

• Insurance Consumer Appointment Setting

• Business to Business Appointment Setting

• Builder Model Home Traffic Appointments

• Direct Mail Marketing Follow Up Calls

• Fund Raising

• Advertising Sales

• Financial Services Lead Generation

• Business Data Base Verification

Apex Direct Marketing Advantages:

Our management and staff are dedicated professionals with the expertise to add value to your marketing efforts.

Our proprietary software systems and processes ensure quality delivery and scalability that is significantly above industry norms.

Our Dedicated Account Management team provides you with a support system that goes beyond delivering results. We help you to maximize your return on marketing dollars through multi-level support of your campaigns.

We maintain strict compliance with all FTC and DNC regulations.

Our efficient operating structure can ramp up new programs quickly and efficiently. We are a 100% work-at-home agent company and are great proponents of this business model.

ApexDM's premier services of Inbound and Outbound Call Center Services starts with our vendors' commitment to utilizing the latest technologies available.  We are both true believers in hosted services; SaaS, Software as a Service.  This allows them to continually upgrade their technology behind the scenes while concentrating our primary efforts on customer relations.

Our vendors' strategy is to maintain relationships with SaaS leaders that provide businesses of all types with a complete Inbound and Outbound Contact Management system capable of driving significant production at a low cost.  Managed through web based tools, the platforms provide the foundation for delivering the best results for our clients and these SaaS platforms address security, privacy and disaster recovery considerations with virtual call center technology and multiple server cluster sites.

With a fully integrated predictive dialer, CRM, recording, e-mail confirmation, and a fully featured ACD and IVR; we are equipped to meet virtually any client requirement for functionality and reporting.  Each platform was developed a number of years ago and has wide industry acceptance.

Our vendor maintains an intranet for routine communication with their remote agents, for posting performance, news, and project specific training. The internal communications are VoIP and can access the backbone from any location.

Professional Call Center Services at ApexDM  

Providing our customers professional Call Center Services and developing affordable contact management services is one of our specialties. Whether it's collecting data, upgrading a customer's service or handling a customer inquiry, ApexDM's call center services combine top of the line technologies with experienced representatives. Clients of ours that have internal call centers often say we save them between 15-20% in cost comparisons and increases in efficiencies. Most companies focus on volume, ApexDM's call center services focuses on call quality and customers.

Business to Business Lead Generation Services and Telemarketing Programs are powerful tools for businesses. They generate and qualify business leads, increases sales, and improve customer retention rates. Telemarketing provides immediate feedback, letting you know how your message or offer is being received. It gives you the ability to test new ideas and approaches and get results quickly. In addition, your investment in a business to business telemarketing campaign is easy to quantify and track, unlike other forms of advertising.

Apex Direct Marketing specializes in providing business and consumer mailing and telemarketing lists that are privacy-compliant, accurate and affordable.

Our continuously updated lists allow you to target your market, grow your sales and increase your profits.

The combination of quality data, superior customer service and impartial recommendations has made us one of the leading targeted data list provider of choice for thousands of customers across the country.

ApexDM specializes in providing business and consumer mailing and telemarketing lists that are privacy-compliant, accurate and affordable. Our continuously updated lists allow you to target your market, grow your sales and increase your profits. The combination of quality data, superior customer service and impartial recommendations has made us one of the leading targeted data list provider of choice for thousands of customers across the country.

Whether you're new to direct marketing or a seasoned pro, our list consultants have the knowledge and expertise to help you select the right business list or consumer list for your specific needs and budget.

The business or consumer list you use when launching a marketing campaign will determine your success. If your marketing strategy involves a direct marketing campaign, you need precision targeting and creative strategies to ensure maximum response rates.

We provide accurate and up-to-date data, backed by our expertise and marketing services.

Build a Highly Targeted Consumer or Business List

Once you have created a profile of your best marketing leads you can use this information to build a targeted list of potential new leads. Targeted lists can be expensive, but they're likely to garner the best response rate and profit and generate the most cost-effective leads and loyal customers.

It's practically impossible to overstate the importance of targeted data lists to the success of your direct mail or telemarketing program. The correct list will contain your most valuable prospects. The more careful you are in analyzing and selecting your lists, the better your chances for success.

Business to Consumer Lists:

For consumer sales leads, the characteristics used to refine direct mailing lists might be a combination of the following:  

Geographic Data: Such as county, radius around a store or a neighborhood

Demographic: Such as age, income, gender, presence of children

Behavioral: Such as lifestyle activities (golf, photography, and gardening, boating or shopping

Methods/interests: Such as on-line purchases; mail-order buyer for gardening, clothing or jewelry

Life stage events: Such as new parents, new homeowners, new movers or retirees  

Business to Business Lists:

Our B2B lists provide businesses with accurate and affordable leads that are continually updated. Our targeted business lists will help you increase your customer base therefore increasing your sales. Target your prospects today!

Our Business database is comprised of over 14 Million Businesses that are updated monthly.

Targeted Business Data Lists Includes:

Annual Sales Amount

Business Type

Executive Title Code

Gender

Location Type

Number of Employees

Ownership Indicator

Standard Industry Code

Years in Business

Not all telemarketing companies are alike. They vary greatly in terms of fees, minimum test periods, calling procedures, areas of specialization, professionalism, and most importantly results.

To learn more about what makes ApexDM the right telemarketing and B2B sales lead generation company for your business sales lead program call us today at 714-203-7577  

As your business grows so does your base clientèle. Your customers no longer originating from your neighborhood or in one city only but now spreads across county and state borders. Your staff is experiencing a heavy influx of telephone calls. Your company's phones lines will slowly become congested. Customer transactions suffer because they are unable to reach your office. As a manager, you know you now must commence with solutions fast or your business will suffer.

Under these conditions, it's time you switch to call center services.

Enhance Customer Relations

Because callers can immediately connect to your office, they can transact business with no more waiting time. It eliminates wasted calls. It gives your customers quick access to the information they want and thus results in improve relationship with them. And too often, because clients can reach your office immediately, it enhances their perception of your company. You getter more customers, more deals, more revenues.

Improve Efficiency

A call center allows staff to deal with more customers at any a given time.
One of our large pharmaceutical companies can attest to this. "The rapid growth of our company entails more doctors calling for prescription drugs and customers asking for product description. Our staff cannot handle this increasing volume of callers. A call center services solved our dilemma. Now, our personnel can take the growing calls and dispense the necessary services in less time, making customers happy. This translates to greater overall
efficiency."

Minimize Expenses

With call center that has the right call center software; the same number of staff will be able to handle more calls. An insurance company manager has this to say, "We would have incurred large overhead expenses if we hire additional personnel to handle incoming calls. Instead, we turned to ApexDM's call center solutions. It satisfactorily meets our demand. And we were able to save money in the long run."
As you can see, you need not hire additional personnel or install extra phone lines to meet caller volumes.

Display Statistics

In an ordinary help desk, your office can not track the number of calls you receive each day, how many of these calls were positively resolved, how many callers turn away, etc. A call center makes these statistics available so you will know measures to take in order to improve your business.

"We didn't take any interests on our calls in the past," says Michigan-based farm tools company owner. “But with a call center giving us this data, we see some patterns and seek ways for improvement. These call center statistics are really helpful."

Lead Generation Alternative

In today’s business world, reducing cost of business is vital for success. One of the best sources of low cost lead generation is call center services. Although, in the past, call centers were associated solely with telemarketing, they now offer an alternative to traditional lead generation. By using call center services to generate leads, a company can focus their more costly resources to other sectors of the business. 

Call center operations can assist with almost any project

In looking for low cost lead generation, many businesses, both large and small, are looking to call center operations to do either some or all of their B2B telemarketing.  Most often, they are looking for a way to add experienced callers to their workforce without having to worry about adding extra people, space, or the paperwork usually required to hire someone to work in their own office.   If you have a short term project, a long term project, or a short term to a possible long term project, call center operations can assist with almost any kind of B2B telemarketing, and low cost lead generation is definitely a specialty to you would want to consider when debating the benefits that can be obtained.

Do you need help in business-to-business sales?  Many companies need help with their number one challenge: lead generation.

Do you need a B2B call center that has a proven track record of success for companies of varying sizes?  We are your company’s partner that can be relied upon for lead generation.

Clients that are looking for business to business low cost lead generation can count on us.  We are committed to customer service and to long-term relationships.  Let us be your outsourced call center and generate low cost leads for you!

Businesses needing qualified lead generation should consider call center outsourcing that provides low cost telemarketing

Businesses needing qualified lead generation should consider call center outsourcing that provides low cost telemarketing. This is the easiest, most cost effective way to achieve a business's qualified lead generation goals. The call center will work with the business to gain all the information needed for the focus and process of the campaign and will continue to work with them to ensure it is a success. Utilizing call center outsourcing that provides low cost telemarketing for qualified lead generation provides a team of experts that will focus only on gaining your qualified leads so that the business can focus on closing more sales, not generating leads.

For more information about us and how our Call Center Services can benefit your company in it's lead generation needs, visit us at our blog...www.apexdm.wordpress.com